Develop your communication skills to maintain a healthy work climate

Who should attend?

Managers or employees of all hierarchical levels

Description

This course is designed to enable participants to master their communication skills and use them effectively to foster a positive and productive work environment. Through this training, you'll learn to better understand your own interpersonal communication style and adapt it to the needs of each situation, in particular according to the interlocutor (generation, culture, frame of reference).

The main objectives are to make you aware of the obstacles to communication, and to teach you the art of feedback, in order to strengthen mutual understanding. You'll learn to determine when it's more relevant to share information or to make it understood, and to clearly define the effect you want to produce in your exchanges, as well as the most appropriate communication channel.

In short, this training course will enable you to develop the key skills needed to use communication as a genuine tool for managing, collaborating and maintaining a healthy work climate, while enhancing the effectiveness of exchanges within your teams.

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Objectives

1. Better understand your communication style and its impact;
2. Adapt your communication to different people and contexts (age, culture, role);
3. Overcoming communication barriers (biases, misunderstandings);
4. Master the art of constructive feedback;
5. Choosing the right channel for efficient exchanges.

Contents

Communication styles

1. Identify dominant styles and understand their impact;
2. Practical exercises to adjust your communication style to the situation;

Inclusive communication

1. Raising awareness of cultural and generational differences;
2. Tools for adapting the message to the other person's reference points;

Overcoming obstacles

1. Identify the main obstacles to communication;
2. Practical strategies: Active listening, reformulation, empathy;

Constructive feedback

1. Principles of clear, respectful feedback;
2. Training to give and receive feedback with impact;

Choosing the right channel

1. Review of the main modes of communication;
2. Alignment of the channel with the target objective (inform or mobilize).

Teaching method

- Take a self-assessment to determine your communication style;

- Interactive presentations;

- Practical workshops to experiment with feedback, active listening and adapting communication style.

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