Alternative Dispute Resolution (ADR) professionals

PRDSA brings together a team of professionals in law, human resources, psychology and other related disciplines. We provide services and training to prevent and resolve conflicts, incivility and workplace harassment situations in civil and commercial matters. Watch our latest free training videos.

We serve as neutral and impartial third parties for civil, commercial and workplace matters.

Our vision: Preventing disputes is just as important as resolving them.

Implementing the appropriate alternative dispute resolution (ADR) methods means tailoring the process to meet the needs of the parties involved while helping the organization achieve its goals.

Alternative dispute and resolution means:

Foster engagement

Empowering individuals and groups to resolve their problematic situations themselves by maximizing awareness, coaching and training activities.

Taking prompt action

Taking prompt action as soon as a workplace relational difficulty is reported, regardless of whether it constitutes harassment.

Encourage communication

Encouraging direct communication, dialogue and collaboration between the parties involved in the dispute at any stage of the process.

Identifying and addressing the risk factors

Identifying and addressing the risk factors (relational, structural or organizational) that are contributing to or escalating the tension.

Implementing procedures and methods proportional

Implementing procedures and methods proportional to the nature of the stakes and complexity of the issues.

Adopting policies and procedures based on a conflict management approach

Adopting policies and procedures geared towards a conflict management approach rather than a complaint processing approach.

Putting an end to situations of harassment

Identifying and putting an end to situations of psychological harassment in accordance with the best mediation and investigation practices by enlisting a neutral, independent and competent third party when a complaint deemed admissible is brought before a person in authority.

Considering collaborative resolution methods

Considering collaborative resolution methods (assisted dialogue, facilitation or mediation) at every step of the process for resolving situations of incivility, conflict or harassment.

High ethical and deontological standards that promote adherence.

Our ethical and professional standards favour transparency and the full disclosure of sensitive information by the concerned parties, as well as their adherence to the conflict resolution procedures implemented by our professionals.

Meet our conflict prevention and resolution professionals

Meet our team

Our services

PRDSA by the numbers:

30 years

of ARD experience in Québec



100 000

individuals trained or made aware through our activities


harassment investigations and complaint admissibility analyses

Our firm plays an active role in establishing widely accepted mediation and investigation standards in Québec.


neutral evaluations, facilitation processes and interventions to restore a healthy work environment within teams

Do you have questions about training or services?

Contact us for further information.

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