Who should attend?
Managers, human resources professionals, people responsible for applying the harassment and workplace climate policy
Description
This training course is based on the hypothesis that managers are called upon to wear five hats alternately or concurrently, depending on the situations they face. These hats, which enable interventions that are sometimes preventive and other times curative, are essential for managers, who will be made more aware of their own responsibility in this respect and the latitude they have to do so.
Objectives
- Become aware of the five hats the manager must wear, depending on the context;
- Understand how these roles articulate between prevention and intervention to support a healthy climate;
- Reflect on your own posture and the latitude for action available to you as a manager;
- Identify the levers at your disposal to prevent tensions and intervene with discernment;
- Strengthen your ability to act with accuracy and courage when problem situations arise;
Contents
- The Protector's hat
- Understand what a safe and healthy environment is;
- Identify risk factors and protective levers;
- Integrate the notion of psychological safety into your role;
- The Investigator's hat
- Know when to adopt an investigative posture;
- Distinguish between types of problem (incivility, conflict, harassment);
- Recognize signs of power imbalance;
- Coach's hat
- Develop emotional intelligence in your support role;
- Adapt your support to the situation;
- Understanding conflict dynamics to better support employees;
- The Facilitator's hat
- Preventing and defusing interpersonal conflicts;
- Conduct structured facilitation meetings;
- Clarify needs, options and possible agreements;
- The referee's hat
- Intervene when rules need to be asserted;
- Know your legal obligations (preventive and curative);
- Act appropriately while assuming authority.
Teaching method
Theoretical presentations, practical exercises and case studies.
