Mediationis an alternative dispute resolution process adopted by the parties with the help of a neutral third party who assists them in reaching a creative agreement satisfying their shared or legitimate needs and interests and is based on principled negotiations and respectful relations. 

The parties must agree on the choice of the mediator. PRDSA mediators adapt their approach to the parties’ needs, the complexity of the problems and the ability of the negotiators to employ the appropriate type of mediation to help the parties find the best solution to their dispute. The mediators have no decision-making power as to the content of the agreement. The parties retain full control of the process and its outcome. 

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