Who is this training for?
Managers, HR professionals and those responsible for applying the organization’s violence and harassment policy.
Description
This two-day hybrid training (asynchronous and synchronous) helps participants develop their internal mediation skills and improve their ability to intervene effectively in order to resolve complex situations at their workplace. Participants will also learn how to co-ordinate a mediation intervention that they have conferred to an external resource. The training program addresses the following: communication; active listening; identification of needs and interests; how to manage resistance, strong emotions and impasses; as well as other mediation strategies and techniques.
Objectives
- Establish a sound conflict diagnosis method and intervention plan so that mediation is used appropriately in specific situations
- Practise the four steps of internal mediation at the workplace
- Practise intervention strategies and techniques for communicating effectively during mediation
- Practise intervention strategies and techniques for managing strong emotions and impasses during mediation
- Practise intervention strategies and techniques for negotiating interests and developing solutions options during mediation
- Learn the limits of the internal mediation model at the workplace
Content
- Main mediation principles
- Negotiation theory
- Mediation: definition, advantages and disadvantages
- Steps of the mediation process
- Communication techniques and skills
- Strategies for overcoming impasses
- The manager as a “neutral” facilitator
- The manager as mediator: when to do so and limits to this type of intervention
- Teaching mode
- Theory presentations, narrated PowerPoint presentations, exercises, mediation sessions in groups of three and feedback during the plenary session.
Teaching mode
Theory presentations, narrated PowerPoint presentations, exercises, mediation sessions in groups of three and feedback during the plenary session.
